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Franchise

FAQ

When will my order be shipped?

All orders are processed within 3 business days after payment is received. Please note that orders are not processed or shipped on weekends or Hong Kong public holidays. If there's a significant delay, we'll notify you by email.

Where do you ship from and to?

We ship all orders from Hong Kong and currently deliver worldwide. Some remote locations may not be supported by our carriers. If your country doesn't appear at checkout, please contact us at jfonte888@gmail.com to confirm if shipping is available.

What is your return and exchange policy?

We have a 14-day return policy. You have 14 days after receiving your item to request a return. Items must be in the same condition you received them: unworn or unused, with tags, and in original packaging. You'll need your receipt or proof of purchase.

Do you offer international shipping?

Yes! We ship to multiple countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs fees determined by your country.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All payments are processed securely through our encrypted checkout system.

How to redeem the 20% new customer discount?

The discount is applied automatically at checkout if you are a first-time customer (for order amount USD 10 or above).

Are your items new or used?

We specialize in second-hand collectibles. Each item is carefully inspected and described accurately. Because many items are unique or limited, exact replacements are often not available.

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